Shipping policy

Effective Date: 6/21/2024

1. General Information

At WanderGear, we strive to deliver your orders as quickly and efficiently as possible. Our shipping policy outlines the terms and conditions related to the shipping of products purchased from our store.

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Fulfillment: You will receive another notification when your order has been shipped.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

4. Shipping Destinations

We currently ship to the following locations:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • [Other countries you ship to]

5. International Shipping

  • Customs, Duties, and Taxes: WanderGear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Shipping Times: International shipping times may vary based on the destination country and customs procedures.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order using the provided tracking number on our shipping partner's website.

7. Shipping Delays

While we strive to meet all delivery estimates, there may be occasions when delivery is delayed due to unforeseen circumstances (e.g., weather conditions, carrier delays, customs delays). We appreciate your patience and understanding in such cases.

8. Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, please contact us immediately at [your email address] with your order number and a photo of the damaged item. We will address the issue promptly.
  • Lost Items: If your order is lost in transit, please contact us at [your email address] so we can investigate and resolve the issue.

9. Changes to This Policy

We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

Thank you for choosing WanderGear. We appreciate your business and are committed to providing you with the best possible service.